How can we help?
Search our Frequently Asked Questions here or see commonly asked topics below.
Can I use my own router?
Can I use my own WiFi access point or Ethernet over mains adapters?
How do you install fibre broadband?
How fast is full fibre broadband?
How quickly will you get me back up and running if I have a problem?
How reliable is full fibre broadband?
What do the lights mean on my router?
What is full fibre broadband?
Need help?
If you want some advice on an upgrade to your existing package, or need to let us know about a problem, our friendly Customer Support team in Dorset are here to help Monday to Saturday 8am to 9pm (excluding public holidays) and Sundays / Bank Holidays 10am to 4pm.
Call us on 0333 240 7997, or you can complete the form, and we’ll get back to you.
Tell me more
In-depth guides and videos on our most popular topics.
